VoDaVi Standard
Payment Terms and Conditions

Product Payment Terms

100% of product payment is due upfront at the time of signing agreement, or estimate approval. =

Project Services Payment

25% of services payment is due upon signing of this contract, 50% is due at mid completion stage, and the reaming 25% is due at completion of services.

Terms and Conditions Agreement

​

This Terms and Conditions Agreement (the “Agreement”) is entered into by and between VoDaVi Technologies, LLC a Limited Liability Company having its principal offices at 212 S. Meadow Rd, Plymouth, Massachusetts (“VoDaVi”) and the undersigned customer (the “Customer”).

 

1.  The content of this Agreement and any related statement of work, scope of work, managed services agreement, outsourcing agreement, or other quotation or proposal (each, a “Work Order”) is confidential and provided solely for the use of those to whom it has been submitted. Neither this Agreement nor the Work Order may be disclosed to any individual or organization that does not need to be directly involved in the assessment and review, unless required by law or authorized in writing.The Customer agrees that neither it nor any of its affiliates will solicit, make offers to, or contract with any employee involved in the services for a period of at least one (1) year following the termination of this Agreement and any Master Services Agreement (as defined below).

2. Pricing information, estimates, and all proposed solutions included in this Agreement or the Work Order are based on the understanding and assumptions of the requirements and environment described therein, and on the condition that the full scope of work is awarded. If any of these conditions are inaccurate or change during the term of the Agreement, the provider reserves the right to terminate this Agreement and related Work Orders immediately upon notice.

3. VoDaVi warrants that services will be performed in a professional and workmanlike manner, using reasonable skill and care, adhering to industry standards and applicable laws. The customer understands that the provider is not responsible for the performance, repair, or warranty of any third-party software or hardware referenced in the Work Order, and should seek remedies directly from the respective third parties.

4. This warranty is the sole warranty provided and does not guarantee that services, deliverables, or content will meet specific purposes or be error-free. All warranties are personal to the customer and do not extend to third parties. The provider disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. The customer releases the provider from claims related to application failures, data loss, security breaches, hacking, or unauthorized access.

5. Under no circumstances shall the provider be liable for indirect, special, consequential damages, or lost profits arising from this agreement or related services. Liability shall not exceed the lesser of the total amounts paid in the three months prior to the claim or $10,000. The provider is not responsible for damages resulting from security failures, data loss, acts of nature, or other uncontrollable events.

6. Pricing is valid for thirty (30) days from the date of submission and is quoted in US dollars. Taxes, VAT, travel duties, freight charges, or other applicable fees are not included and are the customer’s responsibility.

7. VoDaVi may terminate this Agreement: (a) if the customer fails to pay amounts owed; (b) as outlined in paragraph 3; (c) if the customer defaults on any terms and does not cure within ten (10) days of notice; or (d) with thirty (30) days’ prior written notice. Certain provisions, including confidentiality and warranties, shall survive termination.

8. If a Work Order is terminated early for reasons other than provider-initiated termination, a termination fee will be payable as specified in the Work Order. The damages resulting from early termination are considered liquidated damages and not penalties, and the customer waives any claims to that effect.